Uber has responded to claims from outraged customers who were left stranded after the Global Citizen Festival. File Image: Uber
- Dynamic pricing is an automatic feature which encourages more driver-partners to come onto the app and cater for demand to ensure that riders who want a ride can always get one.
- When dynamic pricing came into effect, riders were notified from the moment they opened the app and were reminded as they requested their trip. Some riders choose to pay, while some choose to wait to see if the rates go back down to normal
- When demand and supply are in line, prices quickly return to normal. Dynamic pricing ensures there are cars available whenever you open the app.
After such an inspiring evening, we are saddened to hear the challenges people had while leaving the venue. We have been working to support people getting home safely.— Global Citizen (@GlblCtzn) December 3, 2018