Excellerate Services Parking Solutions launches innovative parking software

SmartPark is a secure cloud-based software application which validates pertinent data captured at site level, has an automatic revenue and ticket reconciling function and a platform to monitor and track safe reconciliations, floats and other monetary values. The system provides automated, transparent reporting allowing for easy management of risk areas like revenue, missing tickets and barrier openings. It directly interfaces with ERP systems to deliver automated cash book reconciliations. Further risk mitigation includes system based tracking of high risk alarms such as Pay Station door openings, Pay Station safe pulls and Pay Station refills. Rich analytics are performed against additional items such as communication loss and equipment failures, as these are often precursors to fraudulent activity.

“These features mean that property owners can look forward to more accurate banking with fewer cash variances. SmartPark also creates greater ticket control, because all movements within the parking area are accounted for. The system allows for precise reporting and immediate proactive management of risks, providing visibility around problem areas and driving quick remedial actions,” says Excellerate Groups’ Chief Information Officer, Justin Moore.

This is in direct contrast to traditional, cumbersome manual systems and processes which are prone to error and can be easily manipulated for the purposes of committing fraud.

The outcome? Guaranteed revenue! “What goes into the pay station is what we bank,” Moore notes. Property owners are also given timeous verification of cash inflows, thanks to automated banking reconciliations. The system can keep track of parking data (such as occupancy stats and shopper behaviour) which assists the client in making key decisions within the retail environment.”

Due to the immediate availability of complete and transparent data, internal audit departments can also now easily analyse and respond to risks.

The SmartPark system is flexible enough to be customised to suite individual sites, Moore informs. Integration with the Zeag and Skidata parking platforms is complete with more to follow soon. It also provides tightly controlled security, integrated into other business system such as Active Directory to ensure that it can be only be accessed by authorised staff members. In addition, all system usage is tracked against registered users providing full visibility regarding staff performance.

“Ultimately, the greatest advantage of SmartPark is that there is no more guesswork: users are given clear and transparent detail on all transactions done for a specific day. The platform then ensures that revenue is accurately collected and banked for each one of these transactions with a system based investigation process done for any exceptions. Thanks to our automated processes, there is no chance that a payment may ‘slip through the cracks’,” Moore concludes.