Retailers gave you free returns and you ruined it

December 30, 2019 Siyabonga Mtangana

Now some in the industry that created the monster are trying to put it back in its cage. They’re taking baby steps—not providing pre-paid mailing labels, requiring a receipt unless an unwanted item is carried to a store—but also threatening to cut off serial returners, the most troublesome of the offenders. Among the others: people who wait months (or more) before returning and the so-called wardrobers, who wear articles of clothing and then ship them back.
(AP Photo/Jenny Kane)

INTERNATIONAL – Jaime Webb loves buying clothes online.
And returning clothes she buys online.

She’ll order the same item in several sizes, just in case, spending, briefly, as much as $600. Keeping what fits best, she sends the rest in for refunds in what retailers call bracketing.

“They make the returns process so easy,” said Webb, 31, an American Airlines flight service manager who lives in Brooklyn and does most such transacting with London-based Asos Plc. “It’s almost like, why not?”

Source: iol.co.za

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